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20 November 2019 The on-line newspaper devoted to the world of transports 17:28 GMT+1

June 28, 2019

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Original news
The AGCM inflicts a million fine two euro to Costa Crociere

The company is accused not to have supplied a correct and timely information on a state of sanitary emergency in Madagascar

The Guarantor Authority of the Competition and the Market has irrogato an endorsement pairs to two million euro to Costa Crociere afterwards - it has explained the AGCM - to commercial the practical assessment of an incorrect one in violation of article 21, 22, 24 and 25 of I decree legislative n. 206/2005 (Code of the Consumption). The authority has specified that the crocieristica company, "in occasion of the sale and organization of two cruises called "respective neoRiviera" and "Paradises on the sea", has not supplied to the consumers a correct and timely information about the state of sanitary emergency in Madagascar, frapponendo moreover obstacles to the exercise of the rights of the consumers connected to the variations of the travel program".

"Costa Crociere, in fact, as a result of the epidemic of plague happened in Madagascar beginning from August 2017 - it has specified the AGCM - has modified the ports of call previewed in the program of the interested cruises, with departure respective to October and December 2017, without giving of timely communication to the consumers, which are informed of the necessity to vary the iter of travel originally previewed, in the first case, to happened departure, in the second, close of the departure date. The tempistica and the modalities with which the program variations are communicated have in fact hindered the faculty of chosen of the consumers, which would have had the power to decide if to recede from the contract or to make use of the cruise without the previewed stages in Madagascar, in this case with a consistent reduction of the price".

According to the Guarantor Authority of the Competition and the Market, "Costa Crociere, on the contrary, would have had to place in being all the sagacities necessary to the aim to return edotti the consumers, since the first contact and in any case before the departure, of the situation of existing sanitary risk in the countries object of the which advertized tourist goals. Costa Crociere, instead, has continued to advertize and to sell the cruises in question, comprehensive of the stages in Madagascar, also as a result of the spread of the official notices on the sanitary emergency by the local authorities and of the Health ministry, without to perceive the consumers of a possible variation of the travel program".

Vincenzo Miele

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